Customer Journey

Our Simple Five-Step Process, From Enquiry To Order

Step 1: Your Enquiry – browse the website, pick your products, send your quote request and artwork to us

Step 2: Receive your quote and visuals

Step 3: Confirm your products, quantities, confirm delivery details and make payment

Step 4: Approve your artwork

Step 5: Delivery

Step 1 – Your Enquiry!

We have thousands of different promotional products here at Your Brand Solution, all you have to do is browse our website and add the items that you’re interested in to your enquiry list. Our website hosts most of our products but there are additional products not online, so if there is anything you are struggling to find or if you would like our recommendations and advice based on your needs, don’t hesitate to reach out to us.

You can now request a quote, all you need to do is either call us on 0116 326 0340, email us at or submit it directly on the website by adding each product to your enquiry list and submitting it via the quote form once you’ve finished!

Most quotes we can get over to you within one hour*! For anything more bespoke or complicated it can take up to 12 hours.

Step 2 – Receive Your Quote!

We will email your quote over to you, alongside visual mock-ups of your artwork on the product, this will serve as a guide so you can get an idea for how each product would look once printed.

The quote will contain the following information-

  • Unit and total price of the products and print (with price-break options on higher quantities)
  • Set-up costs
  • Delivery costs
  • Stock availability
  • Lead times (production & delivery time in days or weeks)
  • Additional information – product sizes, available colours, dimensions and print areas

Step 3 – Confirm Your Order!

All you need to do here is confirm which products you want to order and the chosen quantities. As mentioned, we add price-breaks to each product in the quote. This is because with higher quantities you will find significant drops in the unit rate, so we will always give you a few options.

When you email in to confirm your order, please including the following information-

  • Company Name
  • Delivery Address
  • Your worst-case scenario delivery date
  • Invoice Address
  • Purchase Order Number (optional)
  • Additional information (optional)

Once we have received the above, we will start processing your order. You will then be sent an invoice which will confirm the all of the details for the order.

Our preferred way of receiving payment is via BACS but we do have other options available, if you would like to know more then call or email us.

Once payment is received your order will officially be raised and your stock will be reserved.

Step 4 – Approve Your Artwork!

You will receive a ‘Final Proof’ via email. This is a pre-production proof of your artwork which is to be used to brand each product. You should check this carefully to make sure you’re happy with it. If any changes need to be made then we will amend the proof and send it back to you.

Once you’re happy with it, just approve the proof! Print production will now begin.

Step 5 – Delivery!

We will email you a despatch confirmation when your products are out for delivery. Tracking information is available if needed.

Finally, you will receive your order! We would greatly appreciate an email to confirm you’ve got it and some feedback on both the products and the our service throughout the process.

Also, it would be great if you could leave us a Google review.